Delivery Information

We currently only deliver to UK and European Union addresses. Some products are shipped from stock, but most are delivered to you direct from the manufacturer or shipping agent to save unnecessary road miles travelled. In these instances we are dependent on the delivery methods they choose to use.

Standard delivery (excluding insulation products, paints and garden furniture, see further below for information regarding these) is to MAINLAND UK ONLY. Deliveries to Northern Ireland and Scottish Highlands & Islands are only included if we ship the product(s) you select by Royal Mail.

Our standard delivery within mainland UK is based on the weight of your consignment and the value for insurance purposes. All goods are insured in transit and shipping charges are passed to you either at or below cost.

• Orders with a total weight less than 999g and a value below £60.00 are charged at £1.95 and are sent by 1st Class Royal Mail

• Orders with a total weight between 1Kg - 3kg and a value below £60.00 are charged at £3.95 and are sent by 1st Class Royal Mail

• Orders weighing more than 3Kg or with a total value of more than £60.00 are charged at £7.95 and are sent by DPD service (signature required).

Non-standard delivery covers anywhere OUTSIDE mainland UK, and applies to some Northern Ireland and Scottish Highlands & Islands orders. The precise charge will be calculated for you when you enter a delivery address at checkout. If the charge is not acceptable you can always choose not to proceed with the order.

EXAMPLE SHIPPING CHARGES OUTSIDE Mainland UK

Zone	Countries	Typical small parcel (<1kg)	Typical large parcel (20kg)
1	N. Ireland, Scottish Highlands & Islands	Std charge	£12.75
2	Channel Islands & Isles of Scilly	£7.95	£24.95
3	Belgium, France, Germany, Luxembourg, Netherlands, Republic of Ireland	£7.95	£25.95
4	Austria, Denmark, Lichtenstein	£7.95	£28.95
5	Italy, Spain, Monaco	£7.95	£32.95
6	Finland, Poland, Portugal, Sweden	£7.95	£34.95
7	Norway, Gibraltar	£7.95	£36.95

More precise shipping charges are available at checkout when you have selected the product you are interested in purchasing. PLEASE NOTE shipping times to non-UK addresses will be longer than those quoted for mainland UK deliveries. All deliveries to non-UK addresses must be signed for on receipt.

* We do not deliver any household appliances and only some electrical appliances outside mainland UK.

Insulation products, paint and garden furniture are mostly shipped direct from the manufacturer and need individual calculation because of their greater weight and/or volume. There is a calculator on each of these product pages where you can put the quantity you would like to order, and your postcode, and the delivery charge will be calculated for you.